bd89's Privacy Policy
Please read this document carefully before registering on the bd89 platform or using its services. This policy describes how we collect your personal information, what we use it for, and how we keep it secure.
Protection of Personal Information and Our Commitment
bd89 places the highest priority on the security of personal information belonging to users in Bangladesh. This Privacy Policy ("Policy") applies to information collected and processed through bd89's website, mobile application, and other digital services. By using the service, you are considered to have accepted the terms of this Policy.
This Policy is a supplement to our Terms and Conditions and both documents should be read together.
Scope of Information Collection
bd89 may collect the following types of information:
- Identity Information: Full name, date of birth, national ID number or passport number.
- Contact Information: Mobile number, email address, and postal address.
- Financial Information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction history.
- Technical Information: IP address, device type, browser version, operating system, and login duration.
- Usage Information: Pages visited, game play patterns, betting history, and time spent on the platform.
- Communication Information: Records of your conversations with our support team via live chat and email.
Copies of government-issued documents may be requested to verify your age and confirm your identity. Persons under 21 years of age are not permitted to use bd89's services.
Cookies and Tracking Technologies
The bd89 platform uses cookies and similar tracking technologies. These technologies are used for the following purposes:
- Maintaining login sessions and verifying security tokens.
- Remembering user preferences and language settings.
- Analysing usage patterns to understand where the platform needs improvement.
- Displaying relevant promotional advertisements.
You can disable cookies at any time from your browser settings. However, disabling cookies may cause some platform features to stop working correctly.
Purposes for Using Information
Information collected from you is used only for the following legitimate purposes:
- Account registration, verification, and management.
- Processing deposits, withdrawals, and other financial transactions.
- Preventing fraud, money laundering, and other illegal activities.
- Improving the user service experience and providing personalised recommendations.
- Operating 24/7 live chat and email support services.
- Generating reports required to comply with applicable regulations.
- Delivering new bonus offers and promotional information to you (based on your consent).
Your information is not used for any purpose beyond those listed above.
Sharing Information with Third Parties
bd89 does not sell your information to any third party. However, limited information may be shared with partner organisations in the following circumstances:
- Payment Processors: Information required to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
- Identity Verification Services: Designated third parties for completing the KYC (Know Your Customer) process.
- Technology Partners: Organisations that assist with platform operations and security.
- Legal Obligations: In response to lawful requests from government authorities in Bangladesh.
Every third-party entity with whom information is shared is contractually obligated to maintain privacy standards equivalent to this Policy.
Data Storage and Security Measures
bd89 stores your information using industry-standard security technologies:
- Data transmission is secured through SSL encryption protocols.
- Sensitive information is stored in encrypted databases.
- Access control systems ensure that only authorised personnel can access specific data.
- Regular security audits and vulnerability assessments are conducted.
- 24/7 monitoring systems are active to detect suspicious activity.
In accordance with legal obligations, certain information is retained for a defined period even after an account is closed. Once that period ends, the information is securely deleted.
User Rights
As a user of the bd89 platform, you have the following rights:
- Right to Access: You may request to know what information is stored about you.
- Right to Rectification: You may request that incorrect or outdated information be updated.
- Right to Erasure: In certain circumstances you may request that your information be deleted, although legal obligations may mean that not all information can be deleted immediately.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be stopped.
- Marketing Opt-Out: You may choose to opt out of promotional emails or messages at any time.
To exercise these rights, contact the support team. We will process each request as quickly as possible. To learn more about us, read our About Us page.
Protection of Children and Minors
bd89's services are for persons aged 21 or older only. We do not knowingly collect any information from minors. Age is verified at the time of registration and ID documents are requested in cases of doubt.
If it comes to our attention that information from a minor has been inadvertently collected, it will be deleted immediately and the associated account will be closed. For details on our position on responsible gaming, see our Responsible Gaming page.
International Data Transfers
Some of bd89's servers and technology infrastructure may be located abroad. In such cases, your information may be transferred across international borders. However, appropriate data protection measures are ensured for any such transfer and international standards are followed.
Linked Third-Party Services
The bd89 platform may contain content from game providers such as PG Soft, Pragmatic Play, JILI, and Evolution. These organisations have their own privacy policies. bd89 is not responsible for information collected after you visit their platforms. It is advisable to read their own policies before using third-party services.
Policy Changes and Updates
bd89 reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will:
- Publish a notice on the platform.
- Notify registered users by email or message.
- Update the "Last Updated" date at the top of the Policy.
If you continue using the platform after a change, it will be assumed that you have agreed to the updated Policy. Please review this page from time to time.
Complaints and Dispute Resolution
If you have any complaint regarding the protection of your information, please contact our support team directly in the first instance. In most cases we are able to resolve issues through direct discussion. For answers to commonly asked questions, visit our FAQ page — many common questions are answered there.
After receiving a complaint, we will investigate as quickly as possible and inform you of the outcome in writing. If you remain unsatisfied after resolution, you may file a complaint with the relevant authority.
Privacy Contact
For any questions or requests relating to this Policy, contact our support team: